Shipping Policy
At Toys Swap, we make every effort to ensure that orders are processed, packed, and shipped safely and efficiently.
This Shipping Policy explains our rules regarding order fulfillment, delivery, PRE-ORDER products, shipping addresses, delays, and shipment issues.
1. Order Processing
Orders are prepared for shipment after payment has been successfully received or authorized, unless clearly agreed otherwise.
Toys Swap takes reasonable steps to process and ship orders as quickly as possible.
Processing times may depend on product availability, order type, PRE-ORDER products, periods of increased demand, and other circumstances affecting fulfillment.
2. Shipping Costs and Methods
Available shipping methods and applicable delivery costs are displayed in the Store or during checkout before the order is completed.
Shipping costs may depend on the delivery location, order value, product type, and available shipping method.
Customers can review applicable shipping costs before confirming and paying for an order.
3. Estimated Delivery Time
After an order has been shipped, delivery is typically expected within 2–5 business days, depending on the delivery location, selected shipping method, and carrier.
Delivery times are estimates unless Toys Swap clearly states that a particular delivery date is guaranteed.
Actual delivery times may change due to circumstances reasonably beyond the control of Toys Swap.
4. Shipment Tracking
Where tracking is available for a shipment, the relevant tracking information will be provided after the order has been shipped.
Tracking information may require additional time to update in the carrier's system after shipment.
Customers should regularly check shipment status and information provided by the carrier.
5. Correct Shipping Address
The customer is responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review all shipping information before confirming your order.
If you notice an address error after placing your order, contact us as soon as possible:
info@toys-swap.com
We cannot guarantee that an address can be changed once order processing or shipment has begun.
If a shipment must be sent again because of an incorrect or incomplete address provided by the customer, reasonable additional shipping charges may apply where permitted by applicable law.
6. PRE-ORDER Products
PRE-ORDER products are products that are not yet available for immediate shipment.
Estimated release and availability dates for PRE-ORDER products are based on information available to Toys Swap at the relevant time.
These dates are estimates and may change for reasons involving, among other things:
- manufacturers;
- distributors;
- publishers;
- suppliers;
- product allocations;
- production;
- carriers;
- logistics providers;
- other circumstances reasonably beyond our control.
PRE-ORDER products are generally shipped after the official release date once the applicable inventory has been received and becomes available for order fulfillment.
After a PRE-ORDER product has been shipped, delivery is typically expected within 2–5 business days, depending on the delivery location and carrier.
7. Orders Containing PRE-ORDER and In-Stock Products
If one order contains both a PRE-ORDER product and in-stock products, shipment of the entire order may be held until all products are available unless clearly stated or agreed otherwise.
Depending on availability and fulfillment arrangements, products may be shipped together or separately.
8. Delivery Delays
Despite our efforts, delays may occur due to circumstances reasonably beyond the control of Toys Swap.
These may result from, among other things:
- carrier delays;
- extreme weather conditions;
- federal or state holidays;
- periods of increased demand;
- logistics issues;
- supply chain disruptions;
- manufacturer or supplier delays;
- customs procedures, where applicable;
- other unforeseen circumstances.
If we become aware of a significant delay affecting order fulfillment, we will take reasonable steps to inform the customer.
Nothing in this Shipping Policy limits any rights the customer may have under applicable U.S. law if Goods are not delivered within an agreed or otherwise legally required timeframe.
9. Damaged Shipments
If a shipment arrives in visibly damaged condition, we recommend documenting the condition of the packaging before disposing of it.
If the product inside the shipment is damaged, contact us as soon as reasonably possible:
info@toys-swap.com
Where possible, please keep:
- the original shipping packaging;
- the shipping label;
- photos of the external packaging;
- photos of the damaged product;
- other information that may help investigate the damage.
This information may be required to determine the cause of the issue or submit a claim with the carrier.
10. Incorrect or Missing Products
If you receive the wrong product or an item is missing from the shipment, contact us as soon as reasonably possible:
info@toys-swap.com
Please provide your order number, a brief description of the issue, and, where applicable, photos of the shipment and products received.
Once the issue has been confirmed, we will provide an appropriate solution in accordance with our Returns & Refunds Policy and applicable law.
11. Unclaimed or Refused Shipments
If a shipment is returned to Toys Swap because:
- the customer failed to collect the shipment;
- the customer refused delivery without a valid legal reason;
- an incorrect address was provided;
- an incomplete address was provided;
- delivery could not be completed for reasons attributable to the customer,
reasonable additional shipping or redelivery charges may apply where permitted by law.
If a shipment is returned to Toys Swap, it will be inspected before the next appropriate action is determined.
This section does not limit customer rights where refusal of delivery resulted from a legitimate issue with the Goods or another right available under applicable law.
12. Returns
Rules regarding returns, free return shipping, refunds, damaged products, and other order issues are described in our Returns & Refunds Policy.
Eligible returns made under our voluntary 30-day returns policy include free standard return shipping in accordance with the conditions of our Returns & Refunds Policy.
13. U.S. Consumer Rights
This Shipping Policy applies in addition to any rights and remedies available to customers under applicable U.S. federal and state laws.
Nothing in this policy excludes, limits, or modifies any consumer right or remedy that cannot legally be excluded.
14. Contact
For questions about shipping, delivery, a delayed order, PRE-ORDER, damaged shipment, or delivery issues, contact:
Toys Swap
Website: toys-swap.com
Email: info@toys-swap.com
