Privacy Policy
At Toys Swap, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains how we collect, use, store, disclose, share, and protect your personal information when you visit toys-swap.com, create an account, place an order, contact us, subscribe to marketing communications, or otherwise use Toys Swap services.
This Privacy Policy is intended to reflect applicable U.S. privacy requirements, including applicable federal and state privacy laws, to the extent they apply to us.
1. Who We Are
Toys Swap operates an online store available at:
Website: toys-swap.com
Email: info@toys-swap.com
If you have questions about privacy or how we process your personal information, you may contact us at:
info@toys-swap.com
2. Personal Information We Collect
Depending on how you use Toys Swap, we may collect the following categories of personal information.
Information You Provide
When you place an order, create an account, contact us, subscribe to our newsletter, or otherwise use the Store, you may provide information such as:
- your name;
- billing address;
- shipping address;
- email address;
- phone number;
- Account login information;
- company or business information, where applicable;
- Order information;
- products purchased;
- communications with our customer service team;
- return, refund, or complaint information;
- newsletter and marketing preferences.
Payment Information
Payments are processed by third-party payment processors.
Depending on the payment method selected, these providers may process information such as card details, bank account information, transaction information, billing information, and other payment-related information.
Toys Swap generally does not receive or store your complete payment card details.
We may receive limited payment-related information such as:
- payment status;
- transaction identifier;
- payment method;
- amount paid;
- currency;
- billing information;
- fraud or risk information provided by the payment processor.
3. Information Collected Automatically
When you visit toys-swap.com, certain technical information may be collected automatically.
This may include:
- IP address;
- browser type and version;
- device type;
- operating system;
- language settings;
- approximate location based on IP address;
- date and time of your visit;
- pages visited;
- products viewed;
- products added to your cart;
- referring page or source;
- interactions with the Store;
- cookie identifiers;
- session information.
We may use cookies and similar technologies to collect some of this information.
4. How We Use Your Personal Information
We may collect, store, use, and disclose your personal information for the following purposes.
Order Fulfillment and Delivery
We use information to:
- process your Order;
- accept and verify payments;
- prepare and ship products;
- provide shipping information;
- communicate with you about your Order;
- handle returns and refunds;
- resolve issues related to your purchase.
Customer Service
We may use information to:
- respond to questions;
- provide customer service;
- handle complaints;
- investigate missing or damaged shipments;
- resolve payment or Order issues.
Customer Accounts
If you create an Account, we use your information to provide and manage it and to enable features such as:
- viewing previous Orders;
- managing addresses;
- managing Account information;
- managing preferences;
- accessing other customer features available in the Store.
Fraud Prevention and Security
We may use certain information to:
- detect fraudulent transactions;
- prevent payment fraud;
- prevent abuse of the Store;
- protect customer Accounts;
- protect our website and systems;
- investigate suspicious activity;
- enforce our Terms & Conditions.
Legal and Administrative Obligations
We may use, disclose, and retain information where reasonably necessary to:
- maintain accounting records;
- meet tax obligations;
- respond to legally binding requests;
- handle disputes;
- establish, exercise, or defend legal claims;
- comply with applicable U.S. laws and regulations.
Improving Our Store
We may use information about how the Store is used to understand usage and improve:
- website performance;
- navigation;
- product presentation;
- customer experience;
- Store functionality;
- marketing effectiveness.
Where consent is required under applicable law for certain analytics, advertising, or other non-essential technologies, those technologies will be used in accordance with applicable consent requirements.
5. Basis for Processing Personal Information
We collect, store, use, and share personal information only where reasonably necessary to operate our business, provide our products and services, where you have provided consent, where required or permitted by law, or where another lawful basis applies.
Providing Products and Services
We process personal information where reasonably necessary to process and fulfill your Order, accept payments, deliver products, provide customer service, manage your Account, handle returns or refunds, and provide other products and services requested by you.
Legal Requirements
We may process or retain personal information where required or permitted by applicable law, including in connection with accounting, taxes, fraud prevention, government authorities, courts, or law enforcement.
Business Operations and Security
We may process personal information where reasonably necessary to operate and protect our business, including Store security, fraud prevention, customer service, dispute management, service improvement, and protection of our legal interests.
Consent
Where your consent is required, we may ask you to voluntarily consent to specific collection, use, disclosure, or activities, including certain marketing or tracking activities.
Where permitted by applicable law, you may withdraw your consent.
Withdrawal of consent does not affect lawful processing carried out before the withdrawal.
6. Marketing Communications
If you subscribe to our newsletter, make a purchase where marketing is permitted, or otherwise agree to receive marketing communications, we may send you information regarding:
- new TCG releases;
- new products;
- product restocks;
- PRE-ORDER offers;
- promotions;
- special offers;
- Store updates;
- other news from Toys Swap.
We intend to send commercial electronic communications in accordance with applicable U.S. law, including the CAN-SPAM Act where applicable.
Where applicable, marketing communications will identify the sender and provide a functioning method to unsubscribe.
You may unsubscribe from marketing emails at any time using the unsubscribe option included in the message or by contacting us at:
info@toys-swap.com
Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages relating to Orders, payments, Accounts, returns, shipping, or other customer service matters.
7. Cookies and Similar Technologies
Toys Swap may use cookies and similar technologies to operate and improve the Store.
Cookies may be used, among other things, to:
- maintain your shopping cart;
- maintain Account sessions;
- remember preferences;
- operate checkout;
- provide Store security;
- prevent fraud;
- measure website traffic;
- analyze visitor behavior;
- measure advertising effectiveness;
- display personalized advertising where permitted.
Some cookies are necessary for the Store to function properly.
Other cookies may be used for analytics, advertising, personalization, or similar purposes.
Where consent is required under applicable law for certain cookies or similar technologies, they will be used in accordance with those requirements.
Where available, you may manage applicable preferences through our cookie consent tool or Store privacy settings.
You may also configure your browser to block or delete cookies. Blocking necessary cookies may cause certain Store functions not to work properly.
8. Analytics
We may use analytics services to understand how visitors use toys-swap.com.
Analytics information may include:
- pages visited;
- time spent on pages;
- products viewed;
- traffic sources;
- device information;
- browser information;
- general interactions with our Store.
Where required by applicable law, analytics technologies requiring consent will be activated only after the appropriate consent has been provided.
9. Advertising and Social Media
Toys Swap may use advertising and social media platforms to promote products.
Depending on your privacy settings, the technologies used, and applicable law, these services may process information relating to your interactions with the Store.
This may help us:
- measure advertising effectiveness;
- determine which advertisements lead to visits or purchases;
- reach people who may be interested in TCG products;
- display more relevant advertisements.
Where applicable law requires consent for advertising cookies, pixels, or similar tracking technologies, these technologies will be activated only after the required consent has been provided.
You may change or withdraw applicable preferences through cookie or privacy settings where such tools are available.
10. Who We Share Personal Information With
We may disclose personal information to trusted third-party service providers where reasonably necessary to operate Toys Swap and provide our products and services.
These may include:
- payment processors;
- banks and financial institutions;
- shipping and courier companies;
- fulfillment providers;
- hosting providers;
- website infrastructure providers;
- Shopify and related service providers;
- email service providers;
- customer service platforms;
- analytics providers;
- advertising platforms;
- fraud prevention providers;
- accounting service providers;
- professional advisors;
- government, regulatory, law enforcement, or judicial authorities where disclosure is required or permitted by law.
We aim to disclose only information reasonably necessary for the relevant purpose or service.
Third-party providers may process personal information on our behalf or, depending on the service and circumstances, independently in accordance with their own privacy obligations.
11. Shopify
Our Store operates using Shopify.
Shopify and related technologies may process information required to provide Store functionality, including:
- shopping cart functionality;
- checkout functionality;
- Order management;
- customer Accounts;
- product navigation;
- Store management;
- Store security.
Additional applications or services connected to Shopify may also process personal information to the extent necessary to provide their functionality.
Shopify and its service providers may process information in multiple countries in accordance with their own privacy practices and applicable contractual arrangements.
12. Payment Processors
When making a payment, your personal information may be provided directly to the payment processor selected or available during checkout.
The payment processor may process your information in accordance with its own privacy policy, security procedures, and legal obligations.
Toys Swap may receive payment confirmation and transaction information required to process your Order, prevent fraud, handle refunds, and maintain transaction records.
13. Shipping Service Providers
To deliver your Order, we may provide shipping companies, couriers, or fulfillment providers with information such as:
- your name;
- shipping address;
- email address;
- phone number;
- Order or shipment reference number;
- information reasonably necessary to complete or manage delivery.
Shipping providers may process this information in accordance with their own legal obligations and privacy practices.
14. International Data Transfers
Some service providers, platforms, infrastructure providers, payment processors, analytics providers, advertising providers, or other organizations we use may be located outside the United States or may process or store personal information outside the United States.
This means personal information may be transferred to, processed in, or accessed from other countries.
Where required by applicable law, we will take reasonable steps to use appropriate safeguards for international transfers of personal information.
These measures may include:
- reviewing service providers' privacy and security practices;
- using contractual data protection and security obligations;
- using reputable service providers with appropriate safeguards;
- limiting disclosed information to data reasonably necessary for the relevant purpose;
- using appropriate technical and organizational security measures;
- using another transfer mechanism permitted under applicable law where appropriate.
The countries in which personal information may be processed may vary depending on the providers and services used by Toys Swap.
15. How Long We Retain Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal, tax, accounting, contractual, security, regulatory, and dispute-resolution requirements.
Different categories of information may be retained for different periods.
For example:
- Order and transaction information may be retained for accounting, tax, warranty, dispute, chargeback, fraud prevention, and legal purposes;
- Account information may be retained while the Account is active and for a reasonable period after closure;
- customer service communications may be retained as necessary for disputes, complaints, or continued support;
- marketing information may be retained until you unsubscribe or otherwise opt out, subject to information that must be retained to document and honor your preference;
- fraud and security information may be retained where reasonably necessary to protect Toys Swap, payment systems, and our customers.
When personal information is no longer required, we will take reasonable steps to delete, destroy, anonymize, or de-identify it as appropriate and to the extent permitted or required by law.
16. How We Protect Your Personal Information
We use reasonable technical and organizational measures designed to protect personal information against:
- unauthorized access;
- unauthorized disclosure;
- misuse;
- interference;
- loss;
- destruction;
- alteration or manipulation;
- other unauthorized processing.
These measures may include access controls, secure connections, security monitoring, authentication systems, software updates, backups, access restrictions, and safeguards used by our technology and payment partners.
No online system, transmission method, or storage system can guarantee absolute security.
Customers are responsible for maintaining the confidentiality of their Account password and login information.
17. Your Privacy Rights
Depending on your state of residence, the circumstances, and the privacy laws applicable to your personal information, you may have certain privacy rights.
Applicable rights may include:
- requesting access to personal information we hold about you;
- requesting correction of inaccurate personal information;
- requesting deletion of certain personal information;
- requesting information about how personal information is processed;
- opting out of certain direct marketing communications;
- withdrawing consent where processing is based on consent and withdrawal is permitted;
- opting out of certain sales, sharing, or targeted advertising where applicable state law provides such a right;
- requesting additional rights available under applicable state privacy law;
- submitting a privacy complaint to us or an appropriate regulator where applicable.
These rights may be subject to legal limitations, exceptions, identity verification requirements, or record-retention obligations.
To exercise a privacy right or submit a request regarding personal information, contact:
info@toys-swap.com
Please provide sufficient information for us to identify and understand your request.
We may request additional information where reasonably necessary to verify your identity and protect personal information from unauthorized disclosure.
18. Direct Marketing and Opt-Out Rights
You may opt out of receiving direct marketing communications from Toys Swap at any time.
For commercial electronic communications such as marketing emails, we intend to comply with applicable U.S. requirements, including the CAN-SPAM Act where applicable.
If you unsubscribe from direct marketing, we will stop marketing communications through the applicable channel in accordance with applicable law.
You may unsubscribe using the link included in our marketing emails or by contacting:
info@toys-swap.com
You may still receive transactional or service-related messages concerning an existing Order, payment, shipment, Account, return, refund, security matter, or customer service request.
19. Automated Decision-Making
Toys Swap does not intend to make decisions producing significant legal or similarly significant effects solely through automated processing unless such activity is permitted by applicable law and any required safeguards are provided.
Payment processors, fraud prevention providers, financial institutions, Shopify, and other service providers may independently use automated systems, algorithms, or risk indicators to assess payments, transactions, Account activity, suspected fraud, or security risks.
These parties may make decisions in accordance with their own systems, policies, contractual obligations, and privacy practices.
20. Children's Privacy
Toys Swap sells TCG and collectible products that may also appeal to younger audiences.
Our online Store is not intended to knowingly collect personal information from children in circumstances where parental or legal guardian consent is required under applicable law.
We do not knowingly collect personal information from children under 13 in violation of the Children's Online Privacy Protection Act (COPPA).
If we become aware that we are processing personal information relating to a child in a manner not permitted by applicable law, we will take reasonable steps appropriate to the circumstances.
If you are a parent or guardian and believe a child has provided us with personal information improperly or without required consent, contact:
info@toys-swap.com
We will review the request and take appropriate action where required.
21. Third-Party Links
Our Store may contain links to websites, platforms, social media profiles, payment services, or other services operated by third parties.
Toys Swap is not responsible for the privacy practices, security, availability, or content of third-party websites or services.
We recommend reviewing the privacy policies of applicable third-party services before providing them with personal information.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes relating to:
- our Store;
- products or services;
- technologies we use;
- our service providers;
- legal or regulatory requirements;
- our privacy and security practices.
The latest version will be available at:
toys-swap.com
Where appropriate or required by law, we may provide additional notice of material changes.
23. Privacy Complaints
If you believe your personal information has not been handled properly or that we may not have complied with applicable U.S. privacy laws, please contact us first:
info@toys-swap.com
Please provide details of your concern so we can properly investigate the matter.
We will review privacy complaints and aim to respond and resolve the matter within a reasonable period.
Depending on your state of residence and applicable law, you may also have the right to contact the appropriate state attorney general, privacy regulator, or other relevant authority.
24. Contact
For questions, requests, complaints, or other matters concerning this Privacy Policy or your personal information, contact:
Toys Swap
Website: toys-swap.com
Email: info@toys-swap.com
