Returns & Refunds Policy

At Toys Swap, we want you to shop with complete confidence and to be fully satisfied with your purchase.

We offer a 30-day money-back guarantee with free returns for eligible products.

If you change your mind or there is an issue with your order, the policy below explains how returns, refunds, damaged products, incorrect orders, PRE-ORDER items, and other situations are handled.

Our voluntary returns policy applies in addition to any rights you may have under applicable U.S. federal and state consumer protection laws. Nothing in this policy excludes, limits, or modifies any consumer right or remedy that cannot legally be excluded.

1. 30-Day Money-Back Guarantee

You may request a return of an eligible product within 30 days of receiving your order.

Our 30-day money-back guarantee also applies if you simply change your mind.

For an eligible change-of-mind return, you do not need to provide a reason.

The 30-day return period begins on the day you, or a third party designated by you other than the carrier, receives the order.

For orders containing multiple products delivered separately, the 30-day period begins when the final product from the order is received.

To request a return, you must contact us within this 30-day period at:

info@toys-swap.com

Please provide your order number and clearly state that you would like to return your order.

For an eligible change-of-mind return, you do not need to provide a reason.

Return requests submitted after 30 days may be declined if the sole reason for the return is a change of mind.

This 30-day period does not limit any rights you may have under applicable U.S. consumer protection laws if the Goods are defective, damaged, unsafe, do not meet applicable quality standards, are not fit for their stated purpose, do not match their description, or otherwise fail to meet applicable legal requirements.

2. Return Conditions

Products returned solely under our voluntary change-of-mind returns policy must be returned in the same condition in which they were received.

Where applicable, products must:

• be unused and undamaged;
• include all original components and accessories;
• be returned in their original packaging;
• have all original seals, labels, and protective materials intact;
• show no signs of modification, misuse, or unnecessary handling.

You may inspect the product to the extent reasonably necessary to determine its nature and characteristics.

If a product returned solely because of a change of mind has been used or handled beyond what was reasonably necessary, and its condition or value has been reduced, Toys Swap may reduce or decline the voluntary refund accordingly, depending on the circumstances.

For collectible products, the condition of the original packaging may form an important part of the product's value.

We therefore ask that all packaging be handled carefully and properly protected during the return process.

These conditions apply to our voluntary change-of-mind returns policy and do not exclude or limit rights available under applicable U.S. law for Goods that are defective or otherwise fail to meet applicable legal requirements.

3. Sealed Trading Card Game Products

The condition and value of TCG products may change significantly once the original factory packaging or seals have been opened.

For change-of-mind returns, products such as:

• Booster Boxes;
• Booster Packs;
• Bundles;
• Collection Boxes;
• Tins;
• Decks;
• Elite Trainer Boxes;
• Ultra-Premium Collections;
• other sealed TCG products

must be returned in their original packaging with the factory seals intact.

If a sealed product has been opened, unsealed, damaged, or otherwise altered after delivery, Toys Swap may decline a voluntary change-of-mind return.

This does not apply if the product was already damaged, defective, incorrect, not as described, unsafe, or otherwise failed to meet applicable legal requirements when delivered.

4. Products That Cannot Be Returned

The following products may not qualify for a voluntary change-of-mind return:

• personalized or custom-made products;
• products made specifically according to your instructions;
• opened or unsealed TCG products;
• products used or damaged by the customer after delivery;
• products missing original components or accessories;
• products with seriously damaged or missing original packaging where this materially affects their value;
• digital products or services after delivery or access has begun, where applicable;
• other products clearly identified before purchase as excluded from our voluntary change-of-mind returns policy.

The fact that a product was discounted or purchased using a promotional code does not automatically exclude it from our voluntary returns policy unless clearly stated otherwise.

These exclusions apply only to change-of-mind returns and do not exclude statutory rights available under applicable U.S. law.

5. How to Return an Order

Before returning your order, contact us at:

info@toys-swap.com

Please provide:

• your full name;
• your order number;
• the product or products you would like to return.

You do not need to provide a reason for an eligible change-of-mind return.

If you are contacting us because a product is defective, damaged, incorrect, incomplete, or there is another issue, please provide a brief description so we can assist you appropriately.

We will provide the appropriate return instructions and, where applicable, a prepaid return label.

Do not send a return before receiving instructions from Toys Swap.

Please package returned products securely.

Keep your shipping receipt and tracking information until the return process has been completed.

Do not send a return to an address that has not been confirmed by Toys Swap.

6. Free Return Shipping

Eligible returns made under our voluntary 30-day change-of-mind returns policy are free when the standard return method provided or approved by Toys Swap is used.

Toys Swap will cover the cost of standard return shipping for eligible returns.

We may provide:

• a prepaid return label;
• return shipping instructions;
• another approved return method.

This applies to eligible returns made under our 30-day money-back guarantee, including returns made solely because of a change of mind.

If you choose a return shipping method that was not provided or approved by Toys Swap, additional costs may not be reimbursed unless reimbursement is required by applicable law.

If you received an incorrect, defective, damaged, or otherwise non-conforming product, please contact us before returning it.

Depending on the circumstances and your rights under applicable U.S. law, Toys Swap may provide return instructions, cover or reimburse reasonable return shipping costs, provide a replacement product, issue a refund, arrange a repair, or provide another appropriate remedy.

Additional shipping costs resulting from a customer's voluntary choice of a more expensive shipping method than our standard or approved return method are generally not refundable unless otherwise required by law.

7. Refunds

After receiving a voluntary change-of-mind return, we will inspect the returned products.

If the return meets the conditions of this policy, the refund will be approved.

Approved refunds will generally be issued using the same payment method used for the original transaction, unless another method is agreed upon or required by law.

We process approved refunds as quickly as reasonably possible.

Depending on your bank, card issuer, or payment provider, additional time may be required before the refunded amount appears in your account.

For voluntary change-of-mind returns, we may hold the refund until:

• we receive the returned products; or
• you provide sufficient proof that the products have been returned.

If a product returned solely under our voluntary change-of-mind policy does not meet the conditions described in this policy, the refund may be reduced or declined.

Different rules may apply where Goods are defective or otherwise fail to meet applicable legal requirements. Depending on the nature and severity of the issue, the customer may be entitled to a repair, replacement, refund, damages, or another remedy available under applicable law.

8. Damaged, Defective, or Faulty Products

If your order arrives damaged or you believe a product is defective, contact us as soon as reasonably possible:

info@toys-swap.com

Where possible, please provide:

• your order number;
• a description of the damage or issue;
• clear photos of the product;
• photos of the shipping box or envelope, where applicable;
• photos of the shipping label, where applicable;
• other relevant evidence that may help us investigate the issue.

Where possible, keep the product and original shipping packaging until the claim has been reviewed.

The packaging may be required to investigate shipping damage or submit a claim with the carrier.

Toys Swap may assess the product or request additional information where reasonably necessary to determine the nature of the issue.

Depending on the circumstances and applicable U.S. law, the appropriate solution may include:

• a repair, where appropriate;
• a replacement;
• a refund;
• compensation where required by applicable law;
• another remedy required by law.

9. Incorrect or Missing Products

If you receive the wrong product or an item is missing from your order, contact us as soon as reasonably possible:

info@toys-swap.com

Please provide:

• your order number;
• a description of the issue;
• photos of the products received, where applicable;
• photos of the packaging, where applicable.

Once the issue has been confirmed, we will provide an appropriate solution.

This may include sending the correct or missing product, a replacement, a refund, or another remedy required by applicable U.S. law.

10. PRE-ORDER Orders

PRE-ORDER Policy

PRE-ORDER orders are handled separately before delivery from our standard voluntary change-of-mind returns policy.

Toys Swap may make reservations, allocations, or purchasing commitments with suppliers specifically in connection with customer PRE-ORDERS.

Under our voluntary PRE-ORDER cancellation policy, a PRE-ORDER may be canceled due to a change of mind within 12 hours of placing the order.

After the 12-hour PRE-ORDER cancellation period has expired, a PRE-ORDER generally cannot be canceled solely because the customer changed their mind before delivery.

If you would like to cancel a PRE-ORDER within 12 hours, contact us as soon as possible:

info@toys-swap.com

Please provide your order number and clearly state that you would like to cancel your PRE-ORDER.

The 12-hour limitation on voluntary change-of-mind cancellations does not exclude, limit, or modify any rights that cannot legally be excluded under applicable U.S. law.

Estimated release and delivery dates shown for PRE-ORDER products are estimates unless clearly stated otherwise.

Release, allocation, or delivery dates may change for reasons involving:

• manufacturers;
• distributors;
• publishers;
• suppliers;
• shipping companies;
• logistics providers;
• production delays;
• allocation changes;
• other circumstances reasonably beyond our control.

If a PRE-ORDER release or delivery date changes, we will take reasonable steps to inform affected customers.

A minor or reasonable change to an estimated release date does not automatically create a right to cancel solely because of a change of mind.

This does not affect any rights or remedies that may apply if Toys Swap is unable to supply the Goods, there is an unreasonable delay, or another applicable legal right applies.

If Toys Swap is unable to supply a PRE-ORDER product, we will inform the customer and provide any remedy required by applicable law, which may include cancellation of the order and a refund.

PRE-ORDER products will generally be shipped after the official release date once they become available for order fulfillment.

After shipment, orders are typically delivered within 2–5 business days, depending on the delivery location, shipping method, and carrier.

After a PRE-ORDER has been delivered, the applicable voluntary returns policy and all applicable legal rights continue to apply.

11. Randomized and Sealed Products

TCG products such as Booster Packs, Booster Boxes, Bundles, Tins, and other sealed products may contain randomized contents.

Toys Swap does not guarantee:

• specific cards;
• specific rarities;
• a particular pull rate;
• card values;
• grading results;
• specific characters;
• a particular result after opening a product unless clearly stated on the product page.

Not receiving a particular card, rarity, pull, grading result, or expected market value does not by itself mean that the product is defective.

Once a randomized product has been opened, it will generally not qualify for a voluntary change-of-mind return.

This does not affect rights relating to Goods that are defective, damaged, unsafe, not as described, or otherwise fail to meet applicable legal requirements.

12. Exchanges

Under our voluntary change-of-mind returns policy, we do not guarantee direct product exchanges.

If you would like a different product, you may return an eligible product within the 30-day return period and then place a new order.

Eligible change-of-mind returns made during the return period are covered by our standard free return service.

For defective, damaged, incorrect, or missing products, Toys Swap may provide a replacement where appropriate and where the product is available.

Nothing in this section limits any right to replacement or another remedy available under applicable U.S. law.

13. Refused and Unclaimed Shipments

If an order is returned to us because:

• the customer refused delivery without a valid legal reason;
• the customer failed to collect the shipment;
• the customer provided an incorrect delivery address;
• the customer provided an incomplete delivery address;
• the carrier was unable to complete delivery for reasons attributable to the customer,

additional shipping or handling charges may apply where permitted by law.

If an order is returned to Toys Swap, we will inspect the shipment before determining whether a refund is due.

Shipping or return costs incurred because of an incorrect address, refusal of delivery, or failure to collect the shipment may be deducted from a voluntary refund where legally permitted and where the circumstances are attributable to the customer.

Such situations may not qualify for our standard free change-of-mind return where additional costs were caused by the customer.

This section does not limit any rights available under applicable law where refusal or inability to accept delivery resulted from a legitimate issue with the Goods or another legal right.

14. Chargebacks and Payment Disputes

If there is an issue with your order, we encourage you to contact us first:

info@toys-swap.com

We will investigate the matter and attempt to provide an appropriate solution.

Submitting a fraudulent or knowingly false payment dispute may result in relevant information regarding the order, delivery, communications, transaction, and account activity being provided to the payment processor, card issuer, acquiring bank, fraud prevention provider, or other parties responsible for reviewing the dispute.

This does not prevent a customer from lawfully disputing an unauthorized, incorrect, unfulfilled, or otherwise legitimately disputable transaction.

Nothing in this section prevents a customer from exercising rights available under applicable U.S. law or the rules of their payment provider.

15. Return Abuse and Fraud

Toys Swap reserves the right to investigate suspected return fraud, refund abuse, chargeback fraud, or other abuse of our voluntary returns policy.

Examples include:

• returning a product other than the one originally purchased;
• returning an opened product while falsely claiming it remains unopened;
• intentionally providing false information regarding damage or delivery;
• tampering with or modifying products before requesting a refund;
• repeated abuse of the return or refund process;
• knowingly fraudulent payment disputes;
• returning counterfeit or substituted Goods.

Where reasonably justified and permitted by law, we may decline an ineligible voluntary return, reduce or decline a voluntary refund, suspend account privileges, or provide relevant evidence to payment providers or other parties involved in investigating suspected fraud.

Our no-reason-required return policy means that a customer does not need to provide a reason for an eligible change-of-mind return.

It does not remove eligibility requirements, return conditions, anti-fraud rules, sealed-product requirements, or other terms of our voluntary returns policy.

Nothing in this section allows Toys Swap to deny, reduce, or limit a remedy to which a customer is legally entitled under applicable U.S. law.

16. U.S. Consumer Rights

Our voluntary 30-day money-back guarantee applies in addition to any consumer rights available under applicable U.S. federal and state laws.

Nothing in our store policies, Terms & Conditions, warranty terms, PRE-ORDER rules, or this Returns & Refunds Policy is intended to exclude any right that cannot legally be waived or excluded.

Depending on applicable law and the circumstances, Goods sold to consumers may be required to:

• match their description;
• comply with applicable warranties;
• be free from material defects where required by law;
• comply with applicable safety requirements;
• meet other requirements imposed by applicable federal or state law.

If Goods do not comply with applicable legal requirements, you may be entitled to an appropriate remedy.

Depending on the circumstances, available remedies may include:

• repair;
• replacement;
• refund;
• damages where available under applicable law;
• another remedy available under applicable law.

Conditions applying to voluntary change-of-mind returns, such as the 30-day period, unopened-product requirement, or original-packaging requirement, do not remove any non-waivable rights you may have where there is a genuine problem with the Goods.

If you are unsure whether your request falls under our voluntary returns policy or applicable consumer protection law, contact us so we can review the situation.

17. Proof of Purchase

When reviewing a return, refund, exchange, repair, or other claim, we may request reasonable proof that the Goods were purchased from Toys Swap.