Privacy Policy

Last updated: 17 September 2026

This Privacy Policy explains how MODEVIBE LIMITED collects, uses, stores and discloses personal information when you visit or make a purchase through www.toys-swap.com.

1. Who We Are

MODEVIBE LIMITED
Registration number: 78338251
RM 701, UNIT 127, 7/F, TWR B
NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD
TSIM SHA TSUI
HONG KONG

Email: info@toysswap.com

MODEVIBE LIMITED is responsible for the personal information described in this policy.

2. Information We Collect

Depending on how you use the website, we may collect:

your name;
billing and delivery address;
email address and telephone number;
order and transaction details;
payment status and limited payment-related information;
correspondence with customer support;
return, refund and dispute information;
shipping and tracking information;
device, browser and IP-address information;
website usage and interaction data; and
cookie and similar technology data.

Payment card details may be collected and processed directly by our payment service providers. We may receive limited information such as payment confirmation, transaction references and fraud-screening results.

3. How We Collect Information

We may collect information:

directly from you when you place an order, create an account or contact us;
automatically when you use the website;
from payment processors;
from delivery carriers and fulfilment providers;
from fraud-prevention and security providers; and
where permitted by law, from other service providers or public sources.

4. Why We Use Personal Information

We may use personal information to:

process and fulfil orders;
receive and verify payments;
arrange shipping and provide tracking;
communicate about orders and customer-service requests;
process returns, refunds and cancellations;
investigate missing, damaged or incorrect deliveries;
prevent fraud, payment abuse and unauthorised transactions;
respond to retrievals, payment disputes and chargebacks;
maintain transaction, tax and accounting records;
operate, secure and improve the website;
comply with legal and regulatory obligations; and
send marketing communications where permitted and where the required consent has been obtained.

We do not use personal information for purposes unrelated to those described in this policy unless authorised or required by law.

5. Disclosure of Information

We may disclose relevant personal information to:

payment processors and acquiring or issuing banks;
fraud-prevention and security providers;
fulfilment providers, warehouses and delivery carriers;
website hosting, ecommerce and technical service providers;
analytics and communication providers;
professional advisers such as accountants, auditors and legal advisers;
regulators, courts, law-enforcement authorities or other parties where required by law; and
a purchaser or successor in connection with a legitimate business sale or restructuring.

These parties should receive only the information reasonably required to perform their functions.

6. International Data Handling

MODEVIBE LIMITED is based in Hong Kong and sells to customers in Australia. Personal information may therefore be processed or accessed outside Australia, including in Hong Kong, and in other countries where our payment, hosting, ecommerce, support or logistics providers operate.

Privacy protections in another country may differ from those in the customer’s country.

Where required, we take reasonable steps to ensure that service providers handle personal information appropriately and consistently with applicable privacy obligations.

7. Cookies and Similar Technologies

The website may use cookies and similar technologies to:

keep the website functioning;
remember cart or preference information;
maintain security;
understand website usage;
measure performance; and
support marketing where permitted.

Browser settings can be used to block or delete cookies. Blocking essential cookies may prevent parts of the website or checkout from functioning properly.

Where legally required, non-essential cookies will be used only after the relevant consent has been obtained.

8. Marketing Communications

Where permitted, we may send information about products, offers or services.

You can unsubscribe using the link in a marketing message or by emailing info@toysswap.com.

Administrative messages concerning orders, payments, security, refunds or policy changes are not marketing messages and may still be sent when necessary.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

completing orders and providing support;
handling returns, refunds and disputes;
preventing fraud;
keeping accounting and transaction records; and
complying with legal, tax and regulatory requirements.

When information is no longer reasonably required, we will take appropriate steps to delete, destroy or de-identify it, subject to legal and technical limitations.

10. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration and disclosure.

No internet transmission or storage system can be guaranteed to be completely secure.

Customers should use strong passwords, protect account credentials and contact us if they suspect unauthorised activity.

11. Access and Correction

You may request access to personal information we hold about you or ask us to correct inaccurate or outdated information.

Send requests to info@toysswap.com. We may need to verify your identity before processing a request. Access may be limited where permitted or required by law.

12. Privacy Complaints

If you believe your personal information has been mishandled, email info@toysswap.com with:

your name and contact details;
a description of the concern;
relevant dates or transactions; and
the outcome you are seeking.

We will review the complaint and respond within a reasonable period. You may also contact an applicable privacy or consumer-protection regulator if the matter is not resolved.

13. Children’s Privacy

Our products may be intended for children, but the website and purchasing services are directed to adults.

We do not knowingly request that children place orders or provide personal information without the involvement of a parent or legal guardian.

If you believe a child has provided personal information improperly, contact info@toysswap.com.

We recommend reviewing those policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy when our practices, service providers or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date.

15. Contact

Questions, access requests, correction requests and privacy complaints can be sent to: