Last updated: 17 September 2026
This Shipping Policy applies to orders placed through www.toys-swap.com, operated by MODEVIBE LIMITED.
1. Shipping Destination
We currently ship to addresses in Australia.
Customers must provide a complete and accurate delivery address. We are not responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer.
Contact info@toysswap.com immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after fulfilment has started.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Business days exclude Saturdays, Sundays and public holidays. Orders placed during weekends, public holidays or high-volume periods may begin processing on the next business day.
Processing time is separate from delivery time.
3. Estimated Delivery
After dispatch, estimated delivery within Australia is 2–5 business days.
These timeframes are estimates rather than guaranteed delivery dates. Delivery may take longer because of carrier delays, remote locations, severe weather, public holidays, customs or security checks, service interruptions or other circumstances outside our reasonable control.
4. Shipping Charges
Any applicable shipping charges will be displayed during checkout before payment is completed.
The customer is responsible for reviewing the complete order total, including shipping charges, before confirming the purchase.
5. Tracking
When tracking is available, a shipping confirmation containing the tracking number or tracking link will be sent to the email address supplied with the order.
Customers are responsible for monitoring tracking updates and ensuring that someone can receive the delivery where necessary.
Please allow a reasonable period after dispatch for the carrier’s tracking system to update.
6. Delivery Confirmation
An order may be treated as delivered when the carrier records delivery at the address provided during checkout.
If tracking shows delivery but the parcel cannot be located, the customer should:
- Check the delivery location and surrounding area.
- Ask other household members, reception staff or neighbours.
- Contact the carrier.
- Contact info@toysswap.com if further assistance is required.
We may ask the customer to provide information reasonably necessary for a carrier investigation.
7. Delayed or Lost Shipments
If an order has not arrived within the estimated timeframe, contact us at info@toysswap.com with the order number.
We will review the tracking information and, where appropriate, contact the carrier. A shipment is not automatically considered lost solely because the estimated delivery date has passed.
If the carrier confirms that a parcel is lost, we will provide an appropriate remedy in accordance with applicable law and the circumstances of the order.
8. Damaged Parcels
If a parcel arrives visibly damaged, photograph the outer packaging, shipping label and product before discarding any packaging.
Report the problem to info@toysswap.com as soon as possible and include:
- the order number;
- a description of the damage;
- photographs or video of the parcel and product; and
- details of any missing components.
9. Incorrect or Incomplete Deliveries
If the wrong product was delivered or an item is missing, contact us promptly. We may request photographs of the products received, the packaging, packing information and shipping label.
After verification, we will arrange an appropriate solution, such as sending the correct product, replacing a missing item or issuing a refund.
10. Risk and Consumer Rights
Responsibility for loss or damage will be determined in accordance with applicable law.
Nothing in this policy excludes, restricts or modifies rights that cannot legally be excluded, including rights available under the Australian Consumer Law.
11. Contact
MODEVIBE LIMITED
Registration number: 78338251
RM 701, UNIT 127, 7/F, TWR B
NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD
TSIM SHA TSUI
HONG KONG
Email: info@toysswap.com
Website: www.toys-swap.com